“Elezaby Ensures Business Continuity and Cost Savings by Running SAP Disaster Recovery on AWS
Starting with a single pharmacy in 1975, El Ezaby has grown into a large, established chain in Egypt that provides high-quality healthcare products and pharmaceutical services. The company has a wide network of over 400 branches across the country. In addition to pharmaceutical services, El Ezaby offers online consultations and delivers health awareness programs to improve healthcare standards in Egypt.
“The pharmaceutical field is huge and always evolving,” says Dr. Mohamed Ashry, e-learning manager at El Ezaby’s academy. “A high turnover rate among pharmacists further complicates the ability to maintain consistent active expertise across all locations. We needed a smarter way to bring trusted knowledge to our pharmacists right when they need it."
Modernizing SAP Resilience: Elezaby Moves Disaster Recovery to AWS for Agility and Savings
Elezaby’s has on-premises SAP systems and they need to have a disaster recovery system on cloud as the system on premise was near hardware obsolete and they needed to have a DR in case any failure happened to the system performance.
Elezaby has been running its SAP systems on a local datacenter for many years. Over time, the infrastructure became outdated. As a start they wanted to have a DR system for all production servers in case the on premise hardware is down, the disaster recovery will replace the current environment
From Aging Hardware to Cloud Resilience: Elezaby Protects SAP Systems with AWS Disaster Recovery
EzBot is transforming how El Ezaby delivers customer experiences and outcomes in its branches, and the company has reported a 50 percent improvement in user satisfaction scores. Using the RAG-enabled chatbot has resulted in a 70 percent reduction in response times to deliver accurate, context-aware answers. The company’s doctors and pharmacists have embraced EzBot, and the chatbot enables them to deliver faster, more informed guidance. In addition, EzBot fosters continuous learning, keeping pharmacists informed about the latest medical advancements and elevating the standard of care.